FAQ

How can you target certain ethnic or other specific segments of the population?

We can help you skew a sample to improve incidence by selecting small geographic segments where a characteristic is predominant or by using a name filter on a random sample to keep or remove records. For full details, please download one of the following documents:

What information about the phone numbers is included when I purchase a sample?

All samples come loaded with names, addresses and a number of geocodes. Also, we deliver census data about all areas that are part of your sample frame. For more detailed information, download the following file:

How can I add phone numbers to a list that I have?

We can match phone numbers to a list of names and addresses or even do the reverse. Please consult the following documents for full details:

How do you come up with the phone numbers?

Download the following document which contains detailed information on the generating of RDD samples.

How is the RDD sampling frame set up?

Download the following document which contains detailed information on the construction of RDD sampling frames.

Do you provide any in house sampling software solutions?

Yes, we have an installable in house sampling software solution. We offer the only Canadian package. For full details on this solution, please consult the sampling software page.

I just installed the latest software update and each time I run the software, it prompts me for a new license key.

Reboot your computer. This should fix the problem. If not, then contact ASDE for help in resolving the licensing issue.

The software is not working and I need a sample in a hurry.

That is not a problem, all you need to do is contact us. Our policy is to get you the sample immediately at no charge and then fix your software. (Contact ASDE)

Can I install the ASDE Survey Sampler software using the most recent CD?

No. The CD only contains updated versions of certain files. To install the sampling software, you must contact us for assistance. Some files are only available directly from ASDE once we are certain you are authorized to run the software.

I just installed ASDE Survey Sampler software and I am getting an error # 53.

This means that an important security file used by the software is missing. This missing file contains unique information about your company and is necessary for the software to run. ASDE provides this file for you when you first subscribe and you can obtain another copy by contacting ASDE.

My program is not generating the sample (the progress bar is not moving).

This means that an important security file used by the software is expired. Contact ASDE for more information.

My sample contains records that seem wrong for the geographic area I selected.

Let us know immediately if anything seems unusual and we will do whatever is necessary to repair the problem. We also rely on our client’s field expertise to fine tune the software and underlying frames. No frame is ever perfect and this situation may occur once in a while. As with any problem or possible problem with any of our services, we need to know about them in order to fix them.